At Loan Edge, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Loan Edge orders.
When a payment of fee is made to Loan Edge, the fees paid in advance is retained by Loan Edge in a client account. Loan Edge will earn the fees upon working on a client’s matter. During an engagement, Loan Edge earns fee at different rates and different times depending on the completion of various milestones (e.g. providing client portal access, assigning relationship manager, etc.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can’t refund or credit any money paid to government entities such as taxes, or to other third parties with a role in processing your order. Under any circumstance, Loan Edge shall be liable to refund only upto the fee paid by the client. Refund request can be initiated through info@Loanedge.com.au . All refund requests must be made within 60 days of purchase. We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.”